At Creative Inspirations, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a 30-day refund policy for unopened merchandise.
1. Eligibility: To be eligible for a refund, the item must be unopened, unused, and in its original packaging. We cannot accept returns for opened or used items.
2. Timeframe: You have 30 days from the date of purchase to request a refund. After this period, we are unable to process any refund requests.
3. How to Request a Refund: To initiate a refund, please contact our customer service team at email@example.com. Provide your order number and a brief explanation of the reason for the return. We will guide you through the process.
4. Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment.
5. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
6. Exclusions: Certain items, such as personalized or perishable goods, may not be eligible for a refund. This will be clearly stated on the product page.
7. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will replace the item or issue a refund.
8. Contact Us: If you have any questions or concerns regarding our refund policy, please contact our customer service team at firstname.lastname@example.org.
Thank you for choosing Creative Inspirations. We appreciate your business!